FAQs

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My Account

You can change your shipping address, login password, email, credit card info, re-order a product or check your order history under My Account.

Prescription Products

What prescription products do you sell and how do I order them? Here you will find all information about how to upload a prescription for your order.

Payment & Invoice

Can I pay with credit card or my digital wallet and where can I find my bills? Here you will find all information about payment and invoice.

Order & Delivery

Do you offer free delivery and do you deliver to remote areas in Hong Kong? Here you will find all information about order & delivery.

Returns & Refunds

Do you have questions about your returns or refunds? Here you will find the answers about our returns, exchanges and refunds policy.

Loyalty Program

Introduction about the Pet Space Club Loyalty Program. Here you will find all information about how to collect and redeem points.

Coupons & Discounts

Do you have problems redeeming or using a voucher? Follow our facebook and IG, stay tuned for our exciting offers!

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選擇循環訂購的3大理由 :
  1. 可以超優惠價預訂喜愛的產品最少3次,並按「自選貨期」定時收到產品
  2. 可更改預定的訂購時間
  3. 更可隨時暫停
Three (3) Reasons to Subscribe :
  1. Automatically re-order your favorite products with discounts based on your schedule for at least 3 times
  2. Easily change the upcoming scheduled orders
  3. Pause anytime