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FAQs
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My Account
You can change your shipping address, login password, email, credit card info, re-order a product or check your order history under My Account.
Prescription Products
What prescription products do you sell and how do I order them? Here you will find all information about how to upload a prescription for your order.
Payment & Invoice
Can I pay with credit card or my digital wallet and where can I find my bills? Here you will find all information about payment and invoice.
Order & Delivery
Do you offer free delivery and do you deliver to remote areas in Hong Kong? Here you will find all information about order & delivery.
Returns & Refunds
Do you have questions about your returns or refunds? Here you will find the answers about our returns, exchanges and refunds policy.
Loyalty Program
Introduction about the Pet Space Club Loyalty Program. Here you will find all information about how to collect and redeem points.
Coupons & Discounts
Do you have problems redeeming or using a voucher? Follow our facebook and IG, stay tuned for our exciting offers!
